Reads email body, subject, thread history, and all attachments. Extracts intent, entities, sentiment, and priority score in 2-5 seconds. Connects to Gmail, Outlook, Exchange, and IMAP.
Queries your CRM, order system, knowledge base, helpdesk, and accounting platform simultaneously. Applies your policies and SOPs. Decides the right action in 10-15 seconds.
Sends or drafts the reply, creates tickets, logs CRM activity, schedules follow-ups - across every connected system. Smart Draft or Full Automation. Every action audited.
Identifies intent across 50+ email types - warranty claims, refund requests, billing queries, escalations, and more. Extracts named entities and scores priority automatically.
Queries Salesforce, HubSpot, Zoho, Shopify, and 40+ platforms in real time. Writes interaction notes back automatically - no manual data entry ever.
Generates replies grounded in live CRM data, order history, and policy docs - not templates. Smart Draft mode or Full Automation. Configurable tone per workflow.
Parses PDFs, Word docs, spreadsheets, and scanned images via OCR. Extracts structured data, routes to the right system, re-delivers documents on request.
Routes emails to the right agent or automated workflow. Auto-creates tickets in Zendesk, Jira, and Monday.com - fully populated. SLA breach alerting built in.
Real-time dashboard: emails processed, automation rate, resolution times. Full audit trail for every email - what was read, decided, and executed with timestamps.
Inboxtive prepares the complete reply, creates the ticket, and updates the CRM. Your agent reads the pre-written email and clicks Send. Takes 10 seconds of agent time. Recommended for sensitive or high-value cases.
Inboxtive sends the reply and notifies the agent with a summary. Every action is logged with full reasoning for audit. Recommended for high-volume, repetitive workflows where confidence is established.
You decide which email categories are fully automated versus which require review - and change it at any time. Full audit trail on every decision regardless of mode.
Most teams are connected and processing real emails within 48 hours, with implementation handled alongside your team.
No. Inboxtive works on top of your existing systems, orchestrating actions and keeping records updated in the tools you already use.
It handles high-volume operational emails such as requests, updates, exceptions, escalations, and follow-ups across connected systems.
Yes. Smart Draft mode lets your team approve every response, while Full Automation mode can run trusted workflows automatically.
Every action is tracked with an audit trail, including the context used, decisions made, and updates written back to your systems.