Logistics

Shipment queries, damage claims, and delivery failures - resolved from the email up

Inboxtive reads every shipment query, damage claim, and delivery exception - reasons over it against your WMS, carrier APIs, and client records - then executes. Claims lodged, customers updated, exceptions resolved. In under 30 seconds.

Works withWMSToll/StartrackXeroSalesforceOutlook
Logistics automation at a glance
500+
Emails handled/day
<30s
Response time
80%
Auto-resolved
0
Missed exceptions
Transit damage claim lodgement
Customs hold resolution & broker engagement
Last-mile delivery failure escalation
Purchase order discrepancy handling
Partner & carrier rate query responses
45m
Avg. manual shipment email time
<30s
Inboxtive response time
0
Missed damage claims
100%
WMS & CRM updated
Playbook - 3 live examples

See exactly how Inboxtive handles your emails.

Real emails from your industry. Real Inboxtive responses. Handled automatically - every time.

1
Shipment Damaged in Transit - Credit & Claim
Damage claimInsuranceCredit note
READ. REASON. EXECUTE.
Shipment SHP-4421 retrieved from WMS
Carrier damage claim TOLL-CLAIM-2026-0441 lodged
Credit note CN-2026-0228 raised in Xero
48-hour inspection task created
Customer CRM record updated
2
Customs Hold - $180k Shipment Stuck
urgentCustomsRegulatoryTime critical
READ. REASON. EXECUTE.
Shipment SHP-9901 status retrieved from WMS
ABF hold reason identified
Customs broker engaged immediately
12-hour update schedule triggered
Account manager escalation created
3
Last-Mile Delivery Failure - Third Attempt
Delivery failureDepot escalationResident
READ. REASON. EXECUTE.
Delivery manifest error identified
Depot manager escalated directly
Specific 10am-12pm delivery window booked
Driver mobile call instruction confirmed
Customer compensation credit applied
Integrations

Connects to your logistics tech stack.

Inboxtive works with the WMS, carrier APIs, and CRM tools your operation already uses - no migration required.

WMS / Warehouse System

Operators track every shipment, pick, and exception here - “where is my freight?” emails must be answered against live warehouse and dispatch data.

Inboxtive: Shipment lookup, status retrieval, exception flagging, and delivery instruction updates.

Carrier APIs (Toll, StarTrack, DHL)

Live tracking and claims go through carrier systems - customer and client emails about delays need real carrier status, not guesses from inbox memory.

Inboxtive: Live tracking, claim lodgement, delivery booking, and depot escalation.

Xero / Finance

Finance teams reconcile carrier charges and issue credits here - clients dispute invoices and chargebacks by email constantly.

Inboxtive: Credit note creation, invoice disputes, and carrier charge reconciliation.

Salesforce / CRM

Account managers track SLAs, contract tiers, and communication history here - one urgent email from a key account needs immediate full context.

Inboxtive: Client communication logging, SLA tracking, and account tier management.

Free Logistics Playbook

Get all 5 logistics automation workflows.

Full use cases with sample emails, system logic, and automation flows - ready to deploy.

Inboxtive Logistics Playbook
  • Transit damage claim lodgement & credit note automation
  • Customs hold resolution & ABF compliance
  • Last-mile delivery failure & depot escalation
  • Purchase order discrepancy & SKU substitution
  • Partner rate query & contract verification

No spam. We'll also send you a short intro on how Inboxtive works.

Your Playbook is on its way!
Check your inbox - the Logistics Playbook is on its way.
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Frequently Asked Questions

Quick answers about Inboxtive.

Most teams are connected and processing real emails within 48 hours, with implementation handled alongside your team.

No. Inboxtive works on top of your existing systems, orchestrating actions and keeping records updated in the tools you already use.

It handles high-volume operational emails such as requests, updates, exceptions, escalations, and follow-ups across connected systems.

Yes. Smart Draft mode lets your team approve every response, while Full Automation mode can run trusted workflows automatically.

Every action is tracked with an audit trail, including the context used, decisions made, and updates written back to your systems.

See Inboxtive handle your logistics emails - LIVE

Book a custom demo and we'll walk through your WMS setup, your carrier integrations, and your exception handling workflows.

No migration · No rebuilding workflows · Live within 48 hours