Playbook Library

33 real email automations.
11 industries. Ready now.

Every Playbook shows the real inbound email and the SuperSager response. Pick your industry, download the PDF, and go live in 48 hours.

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11
Industries
33
Use cases
48h
Go-live time
PDF
Free download
All 11 industries

Browse by industry.
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Each card shows 3 real use cases. Click Download to get the full PDF - gated behind a quick email capture so we can follow up with you personally.

E-Commerce & Retail
Full page
Urgent order - wedding deadline
Customer's dress missing before Saturday wedding. SuperSager queries Shopify, checks the carrier, and offers replacement or refund in 28 seconds.
Warranty claim - no invoice
Broken printer, no invoice. SuperSager finds the order, calculates warranty expiry, re-sends the invoice, and presents options automatically.
Negative review threat - damaged order
3 failed contacts, damaged goods. SuperSager finds the missed email, applies a $50 credit, escalates to CS Manager, and responds in 31 seconds.
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Finance & Accounting
Full page
Invoice late fee dispute
Client disputes $750 late fee. SuperSager checks the grace period in the contract, voids the invoice, and issues a corrected one in Xero - 26 seconds.
Remittance advice - 3 invoice match
Supplier pays 3 invoices in one transfer. SuperSager matches all three in Xero, verifies the total, and confirms receipt - 22 seconds.
New supplier onboarding
Supplier emails ABN, bank details, and company profile. SuperSager extracts data, drafts a Xero contact, and triggers the approval workflow.
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SaaS & Technology
Full page
P1 production outage - SLA breach risk
CTO emails: API down, $40k/hr loss. SuperSager verifies Enterprise SLA, pages on-call engineer via PagerDuty, and starts the SLA clock - 18 seconds.
Billing dispute - charged after cancellation
Charged $1,798 post-cancellation. SuperSager confirms the cancellation was filed, identifies the error, initiates the refund, and closes the account.
Subscription cancellation - churn recovery
Client cancels. SuperSager acknowledges, logs the churn flag, creates a CS retention task, and sends a thoughtful save attempt.
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Mortgage Brokers
Full page
Conditional approval - client notification
Lender sends 4 conditions. SuperSager identifies clients in CRM, sends a plain-English email with deadlines, and creates 4 tasks for the broker.
Anxious client chasing status
3 weeks no contact. SuperSager retrieves the application status, apologises, and creates an urgent broker callback task - 23 seconds.
Urgent lender document request - 24hr deadline
3 documents needed by 5pm tomorrow. SuperSager alerts the client with a clear list and triggers an immediate broker callback.
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Real Estate
Full page
High-intent buyer - $5M pre-approved
Cash buyer at $5M sends an enquiry. SuperSager classifies as high-priority, creates a CRM contact, and alerts the Director - 22 seconds.
After-hours maintenance - no hot water
Tenant reports emergency at 9pm. SuperSager raises a work order, contacts the plumber, notifies the PM, and schedules a follow-up.
Pre-auction buyer - cash buyer enquiry
Cash buyer asks about price guide. SuperSager retrieves it, attaches comparable sales, and surfaces the pre-auction offer threshold.
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Insurance
Full page
Water damage - coverage dispute
Landlord disputes denied claim. SuperSager opens an IDR case, assigns a senior assessor, and explains AFCA rights - 28 seconds.
Fleet endorsement - high-value vehicle
New $95k truck needs adding by tomorrow. SuperSager submits the endorsement, triggers the high-value alert, and sets a 4pm deadline.
Claim after potential policy lapse
Client claims after policy may have expired. SuperSager flags for sensitive human review and schedules a 2-hour personal callback.
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Law Firms
Full page
Court order - 7-day response window
Court serves order with deadline. SuperSager acknowledges, logs the 7-day deadline in calendar, notifies the fee earner - 17 seconds.
Settlement offer - 5pm expiry today
Opposing firm offers $85k, expires 5pm. SuperSager acknowledges without prejudice, sets deadline in calendar, creates urgent task.
New client enquiry - conflict check required
Potential client referred in. SuperSager logs the referral, triggers a conflict check, and sets a 24-hour response SLA - 16 seconds.
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Construction
Full page
Variation request - critical path impact
$28.5k variation affecting programme. SuperSager logs in Monday.com, creates Xero cost code, and alerts PM with Friday deadline - 26 seconds.
Subcontractor invoice - retention dispute
Retention deduction not in subcontract. SuperSager retrieves the invoice, checks the contract, and escalates to Contracts Manager.
Safety incident - near miss
Loose scaffold board near miss. SuperSager logs the incident, notifies WHS Manager, triggers regulatory notification review - 22 seconds.
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Healthcare
Full page
Patient records request - privacy compliance
Patient needs records for second opinion. SuperSager attaches the request form, explains the process, and sets a 5-day SLA - 18 seconds.
Urgent cardiology referral from GP
GP refers cardiac patient urgently. SuperSager creates the patient file, books a Monday consultation, and sends acknowledgement to the GP.
Medicare billing dispute - wrong item number
Patient disputes $240 gap fee. SuperSager flags the discrepancy, initiates a refund pending review, and notifies Practice Manager.
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Logistics
Full page
Transit damage claim - 40 cartons
40 cartons damaged. SuperSager lodges the carrier claim, raises a credit note in Xero, and books a 48-hour inspection - 31 seconds.
Customs hold - $180k shipment stuck 8 days
ABF hold on $180k stock with launch in 5 days. SuperSager identifies the missing permit and engages the customs broker immediately.
Third failed delivery attempt
Three failed deliveries. SuperSager identifies the manifest error, escalates to depot manager, and books a 10am-12pm delivery window.
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Travel
Full page
Flight cancelled - international connection
QF502 cancelled with a 3pm connection at risk. SuperSager finds two alternatives, holds the best seat - 24 seconds to confirmation.
Group booking - invoice and itinerary after cancellations
22-pax group needs updated documents after 2 cancellations. SuperSager confirms, generates both documents, and attaches them.
Travel insurance claim - medical emergency
Medical cancellation forces trip cancellation. SuperSager retrieves the booking, confirms the policy, and attaches the claims form.
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Frequently Asked Questions

Quick answers about SuperSager.

Most teams are connected and processing real emails within 48 hours, with implementation handled alongside your team.

No. SuperSager works on top of your existing systems, orchestrating actions and keeping records updated in the tools you already use.

It handles high-volume operational emails such as requests, updates, exceptions, escalations, and follow-ups across connected systems.

Yes. Smart Draft mode lets your team approve every response, while Full Automation mode can run trusted workflows automatically.

Every action is tracked with an audit trail, including the context used, decisions made, and updates written back to your systems.

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